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FAQs

frequently asked questions

01 Contact

enquiries@soolcellar.sg

Orders must be placed through the website.

Payment must be made in full at the time of purchase.

Prices are quoted in Singapore Dollars (SGD) and include GST.

Prices may be subject to change without prior notice.

All deliveries are made between 12noon – 5.00pm (Mon-Fri) 9.30am-12.30pm (Sat). We are unable to offer deliveries after 5.00pm

If you have a special request for delivery please let us know. We will do our best to accommodate your requirements

We do not offer delivery on Sunday or Public Holidays.

Delivery is available within Singapore only. 

We strive to meet estimated delivery times but do not guarantee them.

  • Orders will be processed and delivered within 2 business days, unless a specific date is requested. 

Our Makgeolli is transported via chiller truck and must be refrigerated immediately upon delivery. If no one is available to receive the order at the scheduled time, we will not proceed with the delivery. 

A redelivery fee of SGD 15 will apply. To avoid additional charges, please inform us of any changes to the delivery date or address at least 24 hours in advance.

  • You may request a return or exchange within 1 business day from the date of delivery under the following conditions:
  • Proof of purchase (order invoice number and receipt) is provided.
  • The product received is undrinkable (subject to evaluation).
  • The wrong item was delivered.
  • The product was damaged upon arrival (picture required to verify).
  • Items are missing from the package.

If delivery has already taken place, refunds will exclude delivery charges.

One exchange is allowed per purchase. The exchanged product is not eligible for further exchange or refund.

We are not responsible for delays caused by external factors (e.g., weather, courier issues).

Customers assume full responsibility for the consumption of purchased alcohol.

We reserve the right to refuse service to anyone suspected of misusing alcohol.

A flat delivery fee of SGD 15 applies to orders below SGD 180. 

Limited to one delivery address per order. Additional addresses require separate orders.

Store bottles upright to prevent leakage and preserve carbonation.

Swirl very gently before serving makkoli.

Unopened bottles: Best consumed by best before date/within 3 months of production date.

Opened bottles: Should be kept refrigerated and consumed within 7 days for optimal freshness.

Once opened, Makkoli may gradually lose its carbonation and develop a more fermented flavor profile.

Soju and spirits do not require refrigeration.

Free ShippingFREE DELIVERY for order from $180
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